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Testimonials

Read our clients success stories:

Peter, Remuera, Auckland
I would like to thank you for the professional, high quality and commitment to your product that I recently experienced.

I would like to thank you for the professional, high quality and commitment to your product that I recently experienced. I returned from overseas and purchased a house which had your Warmup system installed. The house was 5 years old.

 

After moving in, we discovered that the under floor heating in the master bedroom ensuite was not working. Despite the fact that we were not the original purchasers of the system, your company honoured the lifetime guarantee, and rectified the problem at what I believe to be considerable expense to yourself. I was also particularly impressed that you personally visited us to assess and resolve the issue.

 

Once again, many thanks, and I am pleased to say that the under floor heating throughout the house has made us very comfortable this past winter.

 

Peter

Kathryn White, Puhoi, New Zealand
Just wanted to thank you for the great job...

Just wanted to thank you for the great job that was done with the process of installing and the finished product of Warmup under floor heating. From the beginning to the end the job was faultless – I was informed as to what was being done every step of the way.

 

This is the fourth floor heating Warmup has installed for me and I would go nowhere else. I can’t even remember what happened with the last floor but for whatever reason I “spat” the dummy but the issue was resolved.

 

Thank you for the professional job and approach to what was a small job but important to me as this is my main house. I’ll be telephoning Warmup when I put under floor heating in my bathroom and the back area of my house.

 

Thanks so much.

Allan & Janet Sterry, UK:
I’ve just finished my bathroom floor and wanted to say how utterly delighted my wife and I are with it.

Dear Warmup® People, I’ve just finished my bathroom floor and wanted to say how utterly delighted my wife and I are with it. It’s been one of the best DIY jobs I’ve ever done and everybody I’ve showed it to has been impressed. I used the on-line help for a couple of questions and found that really useful and even find the little multi tool gift to be good and in no way tacky. The wall Tstat does everything you want and I’m delighted with that unit too! Sorry I can’t offer any suggestions for improvement but I’m now looking at my kitchen floor.....I wonder.....?? Thank You, Very, Very Pleased, Alan and Janet Sterry

J Dancses, USA
It is damp and dreary outside this morning. I poured a cup of coffee...

"It is damp and dreary outside this morning. I poured a cup of coffee in the kitchen and strolled into the den. In the den my bare feet were greeted by a warm tile floor. What a thrilling sensual sensation radiating from my feet through my whole body. Everyone needs heated tiles. It is not a luxury it is a necessity." Joy Dancses

G Wood, Worcestershire
Thank you all for a brilliant UFH system and such an efficient service.

Thank you all for a brilliant UFH system and such an efficient service. My husband first installed the Warmup® UFH in the kitchen, he was surprised how quick and easy it was to install, so much so, when we made plans to do the conservatory, he suggested I had a go myself. I have never had that much confidence to undertake some DIY jobs, but there I was laying our UFH. It was actually surprisingly simple and I was amazed that I could do it. I may well have turned into a DIY bore as everyone gets to hear about it when they visit, I am so proud. The kids love it they actually take their slippers off before they walk over it so they can feel the warmth and the cat thinks he has won the lottery lying on the heated floor! Next year we will do the bathrooms too! G Wood

C. Brennan, UK
I wish to congratulate you on the excellent service...

I wish to congratulate you on the excellent service I have received from one of your technical support staff (Dorna). I have recently had some problems with my (much loved) Warmup® underfloor heating system and Dorna has ensured that I was able to correct the problem. Indeed, were it not for the assistance I have received I probably would have given up trying to fix it and been left deeply unsatisfied with the product. As it is I should soon have my warm floor back and will recommend the system to anyone that is in the market for such a product. With this type of product after-sales care and technical support is important and in this case it was faultless. Well done and thank you! Kind regards C. Brennan

H. Schreiber, Germany
I never experienced such a commitment and helpfulness before.

Dear Mrs Thull Thank you very much for your kind support (delivery of the system and the repair kit). I never experienced such a commitment and helpfulness before. Please pass my regards on to your husband. For my underfloor heating in my bathroom (Q2, 2007) Warmup® will certainly be my first address. A very satisfied customer. Best regards from Munich. H Schreiber

Rosamund Fellowes, London
I did in fact speak to one of your very helpful and well trained colleagues...

Dear Howard, Thank you very much for your email. I am sorry to have pestered you with such an in inane request. I did in fact speak to one of your very helpful and well trained colleagues, who gave out some excellent advice re adhesive. I had to, in the end, purchase one more sheet of insulating board which was so easy from your warehouse. It is now all down and tiled over and lovely and warm. Thank you for all your help and advice. I will now persuade everyone to install it ! With best wishes Rosamund

Randee S, US
I recently rebuilt my master bathroom and the most important item was the heated floor.

Dear Warmup® Co., I just wanted to drop you a quick note to tell you how very much I LOVE my floor. I recently rebuilt my master bathroom and the most important item was the heated floor. The prior bathroom was always cold and the floor freezing. I hated it. Now, I can’t leave my bathroom. It was the best addition possible. It is warm and toasty and WONDERFUL! The only problem is that I can’t get my 10 year old out of there and off the floor in the morning. He loves it as much as I do. Thank you for a great product.

J.Ray, US
My electrician was impressed with the ease of hooking up the wires and main line to the thermostat.

Dear Jim: Mr. Frank Leaf installed the laminate flooring, and I cannot more highly recommend him as an installer over this radiant system. Although I had relayed your thoughts that the system was robust enough to walk on with athletic shoes, he laid down luan sheets and carefully negotiated his way across the room. My electrician was impressed with the ease of hooking up the wires and main line to the thermostat. Of course, I was the actual installer of the sheets and wires, as far as laying them out and routing the wires to the junction box- relatively easy work, even for a guy with several disabilities. I look forward to the winter ( I don’t believe I wrote that!), knowing that my family room will be so much more pleasant in any weather. Jim Ray

P G Crofts, UK
I wish to thank you for your excellent after sales service...

Further to your phone call [10/05/2007] and subsequent visit on the above date. I wish to thank you for your excellent after sales service, in particular to both your office and field engineer. Your field engineer was both professional and thorough, completing the task to everyone’s satisfaction.

M Nicholls, UK
I would like to compliment you on your fault finding and repair service.

I would like to compliment you on your fault finding and repair service. Your engineer Phil Scott was very helpful and his workmanship was excellent. Congratulations on a very good service.



 

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